When you are experiencing print quality issues on your HP photocopier, please print out the following 3 reports and attach in a support ticket here
This allows us to see & diagnose the issue immediately and when we send a technician out, we can come out with the correct part/consumable that will fix your problem on our first visit.
Please follow the instructions based o how your screen looks like below.
HP FutureSmart 4 Screen:
- Reports > Configuration/Status Pages > Supplies Status Page > Print
- Reports > Configuration/Status Pages > Configuration Page > Print
- Support Tools > Troubleshooting > Print Quality Pages > PQ Troubleshooting
HP FutureSmart 3 Screen:
Please print the following 3 reports:
1. Administration > Reports > Configuration/Status Pages > Supplies Status Page > Print
2. Administration > Reports > Configuration/Status Pages > Configuration Page > Print
3. Administration > Troubleshooting > Print Quality Pages > PQ Troubleshooting