When faxes aren’t coming through on your printer/photocopier, please follow these checks and troubleshooting steps to ensure that there is nothing wrong with all the other factors before faulting the printer. Please be reminded that the printer is an output device and will only receive/send what it is commanded to do.
The first thing that needs to be looked into is if the fax has been set up and plugged into the printer as it might have not been set up during installation. The picture below shows the where the fax line is normally plugged in to the machine. Once it has been confirmed that it’s been set up and plugged in, please refer to the next step to further troubleshoot into the issue.
If your provider or IT has determined that the line has no issue, please have them contact us and we will be able to fault the printer and log a service call with the evidence.