SMTP gateway not responding

In the instance that you’re having any issues with your scan to email, please do take note of the error that may appear below. If the below error appears, please make sure to quote the error when you contact our support team or your IT team.

Example of Issue

The SMTP Gateway error occurs when the printer loses its connection to the scan to email server. This service is either managed by RBC or your IT, please contact us using the button below for us to investigate the issue.