HP Have a wonderfully helpful tool that automatically helps you to resolve printing and scanning problems with your HP printers and scanners.
It does so by making sure that your software and drivers are up to date and current with your version of Windows.
This is a big issue nowadays with so many different versions of Windows on the market, especially with the newer versions requiring different software and drivers.
If you have a Mac computer you can check this link for your instructions to help you out. http://support.hp.com/us-en/document/c02073861#FAQ_Mac_options
Please follow the video below for Windows help.
Print and Scan Doctor tool can be found here http://support.hp.com/us-en/document/c02073861?jumpid=ex_r4155/hho/ipg/ccdoc/trailhead_doc